Nexora Hotels Group launched a multilingual AI concierge in 28 days
A single AI system now handles first-response support on website and WhatsApp, qualifies and routes leads to the sales team, and keeps operations in control across 12 properties.
Lead capture increase
+44%
Measured 60 days post-launch vs. baseline
First response speed
-62%
AI-first support vs. manual queue
Time to production
28 days
Contract to live system
The challenge
Nexora Hotels Group was losing 30% of web inquiries because response times exceeded 4 hours. The hospitality team had no real-time visibility into leads, and manual support was expensive and inconsistent across their 12 properties.
Key pain points
- Inquiries going stale before manual follow-up
- No lead qualification or routing to sales team
- WhatsApp requests mixed in with email — no system
- Guests expecting instant Arabic, English, and French support
- Operations team had no performance data
What we built
We built a unified AI concierge that handles first-contact support, qualifies leads in real-time, and routes to the right team member based on property and inquiry type.
Multilingual concierge
Fluent Arabic, English, and French support for web, email, and WhatsApp channels.
Lead qualification & routing
AI scores intent and routes hot leads to sales team within 30 seconds.
CRM + property sync
Every interaction syncs to Salesforce; operations see real-time dashboard.
The results
+44%
Lead capture rate
Inquiries now answered in <90 seconds
-62%
Response time
AI first-response vs. manual queue
28
Days to production
Full system live and trained
3x
Support volume
Same team, 3x more inquiries handled
“We were losing guests before we could even respond to them. Now every inquiry gets an instant AI reply, qualified leads hit our sales team immediately, and we finally have real data on what guests are asking for. The 28-day timeline meant we had revenue impact in Q2.”
Marcus Chen
Director of Revenue • at Nexora Hotels Group
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